leobog-new
Product Manuals
Keyboard
Mouse
HeadphoneLEOBOG Support
① Scope of Services
This after-sales policy applies to the following products under the LEOBOG brand.
- Keyboards: customized keyboards, magnetic shaft keyboards.
- Mouse:All models;
- Headphones: All models;
Only products purchased through official LEOBOG channels (including Joyo / Tmall / Jingdong / Xiaohongshu / Pinduoduo official flagship stores, etc.). This policy does not apply to products purchased through unofficial channels, second-hand resale, giveaways and group purchases.
② After-sales service content
7 days no reason return
Within 7 days from the date of signing the receipt of the goods, the goods are well packaged, complete accessories, and do not affect the premise of secondary sales, the user can apply for a return without reason.
30 days worry-free exchange
Within 30 days from the date of signing the receipt of the product, the product performance failure caused by non-human causes (damage), confirmed by the after-sales service is true, you can enjoy the whole replacement of new products of the same model service.
Warranty Service
During the warranty period, free repair or replacement parts service will be provided for quality problems judged to be non-man-made damages.
Warranty continuation after sale
If the remaining warranty period of the product is less than 90 days after repair or replacement of parts, it will be uniformly extended to 90 days, and if the remaining warranty period is more than 90 days, the original warranty period will continue to apply.
③ Warranty period
| Product Type | subcategory | warranty period |
|---|---|---|
| Keyboard | mechanical keyboard | first year |
| Keyboard | mechanical keyboard | first year |
| Mouse | All Models | first year |
| Headphone | All Models | first year |
| replacement (parts) | Keycaps, Cables, Shafts | 30 days |
④ Explanation of logistics costs for returns and exchanges
| Type of service | Transportation costs are covered. |
|---|---|
| 7 days no reason return | The user bears the cost of return |
| 30 days worry-free exchange | LEOBOG covers all shipping costs(Advance from users) |
| Handling of quality problems during the warranty period | LEOBOG covers shipping costs(User pays shipping costs) |
| Out-of-warranty or non-quality issues | The user bears the full cost of shipping |
⑤ Handling beyond warranty or non-warranty coverage
Warranty service is not covered in the following cases.
1. The product is beyond the warranty period unofficial channel purchase or no valid proof of purchase.
2. Purchased through unofficial channels or without valid proof of purchase.
3. Damage caused by improper use, including but not limited to external factors such as dropping, fluid ingress, overpressure, short circuit, etc.
4. Malfunctions caused by self-disassembly, modification, firmware flashing, third-party repairs, etc.
5. Non-functional problems such as cosmetic wear, oiling of keycaps, changes in feel, and natural wear and tear due to usage habits.
6. Damage caused by force majeure (e.g., natural disasters, fires, earthquakes, lightning strikes, traffic accidents).
⑥ Handling beyond warranty or non-warranty coverage
except as expressly set forth in this policy, leoborg disclaims any other warranties, express or implied, with respect to the product, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or performance.
⑦ Limitation of liability
To the extent permitted by applicable law, LEOBOG shall not be jointly and severally liable for any consequential damages, commercial damages, loss of data or third-party liabilities resulting from the use of the product. Our liability is limited to the return, replacement or repair of faulty products. leoborg's liability to the user in any case does not exceed the actual purchase price of the product.
⑧ Application of law and declaration of rights
The purpose of this policy is to provide limited warranty support to the original purchaser of LEOBOG products, and its application is limited to the original purchasing channel in mainland China. This policy does not apply to resale products or products purchased through unauthorized channels. This Policy does not limit, exclude or terminate your rights under the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests and other applicable laws. You may also have other legal rights in the province or city where you reside. For more information, we recommend that you refer to your local laws and regulations related to the protection of consumer rights and interests. The interpretation and application of this after-sales policy are in accordance with the laws of the place where the product was originally purchased. Within the scope permitted by law, LEOBOG reserves the right to interpret and amend this after-sales policy. No distributor, agent, or service personnel is authorized to modify, expand, or make additional commitments to this policy. If any provision of this policy is determined to be invalid, the legality and enforceability of the remaining provisions shall not be affected.
common problems
① What is a "valid proof of purchase"?
Valid proof of purchase means information that proves that you have completed a purchase from an official LEOBOG channel, usually including.
1. The order number of the official platform LEOBOG official store (including Shake / Tmall / Jingdong / Xiaohongshu / Pinduoduo official flagship store, etc.).
2. A screenshot of the transaction record on the day of purchase.
3. Payment records with official store information, time and amount: We recommend that you keep the above information properly so that you can provide it when applying for after-sales service.
What if I don't have a proof of purchase?
1. If you buy it directly from LEOBOG official channels (including Joyo / Tmall / Jingdong / Xiaohongshu / Pinduoduo official flagship store, etc.), we may have your purchase record and can find it for you. We may be able to find it with your name, shipping address and other information.
2. If you purchased from other third-party platforms, individual sellers, and second-hand transactions, you may try contacting the seller to see if they can provide the original order information.
3. If the product was given as a gift, we recommend that you ask the giver to provide you with an invoice. If it is not appropriate to request an invoice and they can handle the Limited Warranty process for you, you may also ask them to do so on your behalf.
4. If you can not provide a valid proof of purchase, you may not be able to enjoy the standard warranty service, we will provide you with paid after-sales service, the specific amount will be based on the results of the test and then notify you, we are very willing to work with you to negotiate, to provide you with the best solution.
③ Can I enjoy official after-sales service when I buy products from a third-party platform or an individual?
Valid proof of purchase means information that proves that you have completed a purchase from an official LEOBOG channel, usually including.
1. The order number of the official platform LEOBOG official store (including Shake / Tmall / Jingdong / Xiaohongshu / Pinduoduo official flagship store, etc.).
2. A screenshot of the transaction record on the day of purchase.
3. Payment records with official store information, time and amount: We recommend that you keep the above information properly so that you can provide it when applying for after-sales service.
④ Can the product be replaced free of charge for cosmetic damage during the warranty period?
Warranty service is mainly for product performance failure. If the product has scratches, paint loss, keycap oiling, minor cracks and other cosmetic damages during use, they are not covered by the free warranty provided that there is no functional impact. If it is necessary to replace the relevant parts, we can provide you with a paid repair/replacement program.
⑤ Can the product be repaired if it is out of warranty?
You can! Even if the product has exceeded the warranty period, you can still contact Mai from the after-sales service to apply for inspection and repair, we will assess the status of the product and provide a paid repair or parts replacement program, the cost will be arranged for processing after your confirmation.
(vi) How do you determine whether a problem is a "non-artificial quality problem"?
"Non-Human Quality Problems" usually refers to hardware failures that occur under normal conditions of use, such as.
1. Phenomena such as malfunctioning of keys under normal input.
2. The device restarts or disconnects itself when there is no operation.
3. Abnormalities such as not being recognized after normal connection.
And the following may be considered as human damage.
1. Obvious traces of falling, liquid corrosion, burning, private dismantling and modification.
2. Malfunctions caused by the use of non-original or incompatible accessories.
3. Exceptions generated by third-party firmware, drivers, or illegal rewriting of the system.
We will inform you of the final judgment result and the corresponding treatment plan after the after-sale inspection.
⑦ Is there a warranty on replacement parts or repaired products?
With warranty, the products after after-sale repair or replacement parts will enjoy a uniform warranty period of not less than 90 days:
1. If less than 90 days remain in the original warranty period, extend it to 90 days.
2. If the remaining warranty period exceeds 90 days, the original warranty hours will continue to be used.